We use modern, anti-fraud technology and hang on to tickets until payment is received. For Light Cycles, Ouchhh Studio , KLASSIK underground and Unsound events please phone Illuminate Adelaide on 1300 496 623. Requesting a Refund. 2 minute read. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. The working of Ticketmaster is similar to any other trusted marketplace. So this also means that not only have I paid extra for my tickets, but they may even be dodgy. Here, you'll have the option to click a button to say you're interested. Scroll down and click the big "Sell Your Tickets" button. I have this morning jumped onto my account to print the tickets to find they are in someone elses name AND that person only paid $352.80. on Ticketek, you can sell it on Tixel. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Barcelona vs Aleague all stars ticket, bought from Ticketek. I am yet to receive any money and there is no where to contact anyone. Ticketek claims to offer you thousands of different experiences in live events across your liked categories. Accessible Seating I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. short-changed. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. It is a part of TEG Private Limited, a leading Live Entertainment, Data analytics and Ticketing company in Australia. Once seat selection is done, add your personal details and pay for the tickets. Ticketek Marketplace Help; Buyers FAQs; restrictions.empty. I have sent an email to resale, but wondering what my next step would be if it is not rectified. Poor service really. Process again share my eTransfer tickets with a $ 0 balance card holder works have been and. Refundable tickets for tickets purchased through Ticketek Marketplace Ultimate and Ticketek Marketplace Deals but not Ticketek Marketplace Fan-to-Fan ticket sales. In the next step, it will ask you to confirm your booking. Created by Nicole Bowman. Anyone know much about the marketplace? Inspite of giving all the details, continuous email stating - send it in new format or send more information. I have a bloody ticket to a concert that got pushed back a whole year because of covid and Im trying to change the dates because they automatically placed me onto a Sunday night instead of giving me options. Ticketek Marketplace, later this month detailed mobile Sharing FAQs can be found on the &. You would be able to request for your money back if you cannot attend the show due to over 20 circumstances outlined by their team. The last step involves you deciding how you would like to get paid for the ticket. Offers a huge variety of selections and has almost every type of event listed on its website. Buy tickets for all AFL rounds of the AFL Premiership Season from The Ticket Merchant - no hidden fees, safe, secure & 100% guaranteed. Customers who have previously purchased from Ticketek can quickly and easily list their tickets for sale on Ticketek Marketplace. ticketek marketplace fees. Choose how your checkout appears for attendees. receipt and SMS confirmation. I think their website is unclear though so they should fix it, Terrible website. I went to the Sydney CBD Westfield HQ outlet of Ticketek, and they charged me $68 for the ticket then $7 Ticketek Fee + 1.95% Visa/Mastercard Ticketek Outlet Surcharge fee. The service/delivery fee is charged on a per transaction basis, not on each ticket purchased. Is that normal? Now that you have your ticket links, head to the SMS listing page and just copy & paste your links there one by one. We will then issue the buyer with a new ticket that will have a new barcode. [2022], Ticketmaster vs Live Nation Which One Is Best Option? Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. How can we get rid of Ticketmaster, surely we deserve better in Australia? NBA Finals Sports. Zero stars, uselessly run, waste of a time company. Please respect this by keeping the discussion on topic, and devoid of any political material. Got an email saying the tickets were bought 2 months before the concert, and to allow 10 days for the money to show up in my bank account. The Professional plan costs $39.99 a month and includes perks like the ability to run free shipping promotions and in-app ads, customize shipping fees, and add additional users to your account. After the event; I received an email stating that the buyer could not gain entry to the event as they required a "hard copy" of the ticket, that I would not be receiving payment for the ticket & that I was liable for a $100 administration fee. The Premiere Marketplace for NFTs. Feb 9, 2023. For Gorillaz and The Avalanches please phone Ticketek on 1300 665 915. . General 1. I listed three tickets for one of the Manchester united football matches that occurred last month. Regent Theatre From August 2023 191 Collins Street, Melbourne Other Ways to Get Tickets Visit a Ticketek Agency Find your nearest location here. Surely there is an industry ombudsman or regulator we can all lodge complaints too.Dodgy!! Scalpers and Ticketmaster Resale - who enables this behavior so they can double dip - are corrupting the concert experience for fans. Sell tickets directly from your Ticketek Account. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. I replied and asked for a direct line or email address to speak to management/no reply since. Then make an account with Atlassian. Garbag, will try this again because I had a pretty good experience but to be honest went in with low expectations. Start today. Clearly NOT. Can almost never pick a specific seat you want, have to take what they give you. In the unlikely event that there are any issues, we will find you comparable or better tickets. It was quite a bit of money, and I'm worried about losing it. I put it on listing at Ticketek Marketplace, however, when I tried to remove them my tickets on the listing it said "unable to remove your listing". Ticketek routinely mismanages ticket processing which should be simple. But, they offer a good variety of payment methods like American Express, MasterCard, Diners Club, Ticketmaster gift card and they also accept almost all the other debit cards. Those who buy tickets with no intention of attending a gig, who then want to sell their tickets at an inflated price through the same bloody vendor deserve every bit of bad karma and difficulty that they seem to be experiencing. This can be up to 110% of the price you paid (inclusive of resale seller fee), or less if you wish. Just follow the instructions given under the below-mentioned subheadings and you will be done with the work within a few minutes: According to Ticketmasters policy, on the average amount of ticket price, 30% of it is being charged as fees. If you are talking about the field then yes, Ticketmaster is the same as Ticketek and both work in the ticket marketplace industry. I tried calling, emailing before the show, had I had a response we would have made the show. I've bumped the ticket by responding as recently as January 2023. Get a real job. I only contacted them about it 4 days ago. literally having the same issue right now, been more than 10 business days and havent received shit, Did you end up getting your refund? aren't going im really glad its not just me whos having this issue! Couldn't be easier. We will only use them once to look up your active tickets in Go to the Vivid Seats home page, and click on the small "Sell" link in the upper-right corner. Although Ticketek seems to charge you fees for almost all different actions, when you look at the 30% of the ticket price being charged as fees, it simply is costlier than any other ticket marketplace including Ticketmaster. I have now received a final response on 4/5/21 (3 months after my initial enquiry). Cannot believe we are stuck in Australia with such a miserable excuse for a ticket booking company. Refunds, Payments and Exchanges. * They also charged me $100 administration fee (for what?!) 760500 Views Aug 18, 2021 Article. for everything it works for mobile tickets, it works for print-at-home tickets as well This is what a Ticketek mobile ticket looks like in your browser or mobile app. When you look at the ticket prices, it seems not much costlier than other markets. Response then received which simply stated payments processed 10 working days after the event. Indy 500 Snake Pit presented by Coors Light The Indy 500 Snake Pit presented by Coors Light is the ultimate festival of fun, friends and some of the biggest electronic music acts in the world - all while Indy cars roar past at 230 mph. It seems like ticketmaster is a very dodgy site. :/, The 10 days is actually supposed to be 10 days after the concert date. Buy your tickets for sport, concerts, theatre, arts, family events, comedy festivals and more. recall a time ever being able to buy anything on ticketek without the utmost frustration. Many of us haven't booked on line since COVID started, The site is worse than I remember. I conducted my own investigation & contacted the original vendor, which (to my surprise) confirmed that the ticket was scanned into the venue. And operates Ticketek.com and Ticketek.com.au ( the & quot ; ) ) for an Ticketek mobile you. Get your tickets quickly as they are usually available for a limited time only. 10 business days I think is more than fair. There is a Box Office located at West HQ. So wheres my money? The last step will be for payment and once your payment is successful, you will instantly receive a confirmation message. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! Lasttix offers promotional services . She made time to help & sort out the transfer of tickets to this area. These links can be pasted on our mobile ticket All tickets on Ticketek Marketplace are capped at a maximum price of 10% above face value. This is to maintain the upkeep of the platform and service and manage the accounts of both buyers and sellers. You will be directed to Ticketek, which is the only authorised ticket seller for the Melbourne season. If you google "Victorian Ombudsman" you will find both the Postal Address and an email address. Create an account to follow your favorite communities and start taking part in conversations. Note that the prices are not set, even for the similar seats for similar events as tickets are being sold by different individual sellers mostly. Even when you opt for cheap delivery options or discount coupons, the fees will reduce but only till 10%. Instead I was sent the PDF email after the show. To learn how to buy and sell tickets on Ticketmaster, have a look at the subheadings mentioned below: In case the listing fails, make sure to revise the details or the Ticketmaster will not verify the ticket and you wont be able to sell the ticket. Tixel is a safe ticket marketplace to trade tickets from Ticketek. The majority of tickets may exceed face value and . Our Frequently Asked Questions: mobile ticket you have not yet used ticket. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? Tixel has always been the fastest/easiest/most active market for whenever I've had to sell any tickets! The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. . https://marketplace.ticketek.co.nz/. Tixel is a fan-to-fan marketplace for . tickets you wish to list for sale. Basically avoid if you can find another way to sell your tickets. you can't make. Dont go near it- use Tixel if you can instead. Good luck. integration means you can list tickets for resale directly from your LB. The tix are currently for sale on Ticketek Marketplace but we are happy to sell direct so buyer doesn't have to incur booking / transfer fees. Wed 8 Mar, 23. In my situation, I sold the tickets but the event got cancelled. All patrons are welcome, but if you're a RAC Member, flash your membership card for priority entry. What a disgrace!! Unknowingly, I was obviously redirected to the resale site where I paid $949.51. Ticketek is not owned by Ticketmaster. After you find the event you were looking for, tap on it to view all the important details like the date, timing, etc. They said as it was past the concert date and they tried to ring me ( nope didnt happen no missed calls ) that it was now in the hands of the escalation team to liaise with the other party to arrange a refund. . Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response.