A lot of work goes into hiring great people, and we see LiveNation as a great place to work, says Myers. They don't promise a set rate of pay, but maintain that most companies pay 25 - 45 cents per minute but only when the representative is online. As a self-employed independent contractor or business owner, youre 100% in control of your own schedule. Success with Liveops is about choosing an opportunity that matches your skills, experience, and availability. At one point I was making $6 per hour but have made up to $18 per hour., I love the flexibility of working from home for an insurance carrier, taking auto claims. . Browse case studies, customer service tips and other helpful resources for enterprises. Conducting inbound/outbound customer service calls. Its all part of keeping Live Nation at the forefront of cutting-edge technologyand Okta will be a part of that journey, every step of the way. Okta goes so much further than other providers, Huckabay says. Flexibility. After working for three other WAH companies in the past, I can say this has been the best so far., Ive committed to different hours on different days and received absolutely no calls. View our background requirements here. The agent community comes together regularly for regional Roadshows, "coffee talk" sessions and fun social media . We didnt just evolve the remote contact center model, we revolutionized it. Functionality Add this integration to enable authentication and provisioning capabilities. Actual earnings may vary depending on client opportunity and support required. Yes! Remember me. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. The world class support of Liveops and unparalleled access to world-renowned clients. Liveops Nation is a supportive, inclusive community of entrepreneur agents who are there for one another with tips for success, real-time answers, a friendly hello and a shared experience. Live Nation Entertainment is the largest live music company in the world, putting on 30,000 concerts and 100 festivals a year, and selling over half a billion tickets annually to music and sports events via Ticketmaster. Join the revolution of the modern contact center! Companies across a variety of industries trust Liveops to provide virtual contact center services. Neutrality is very important to us, says Huckabay, because we want to offer best of breed tools to meet the needs of our employees. He didnt want to be tied to a specific suite or brand, but he did want the tools his team selected to integrate seamlessly with their identity solution. Our Liveops agents are more experienced and more scalable than traditional contact centers, transcending geographic limitations and typical work hours. It changed what we focus on as IT, he says. Remote Work-From-Home Call Center Agents Independent Contractor, Work-From-Home Nights & Weekend Call Center Agents Independent Contractors, Licensed Life Insurance Independent Contractor Agents Remote Work from Home. Agent Login Username / Email Forgot password? Join our fireside chat with Navan, formerly TripActions, Join our chat with Navan, formerly TripActions. Enjoy the freedom and flexibility of being your own boss. Over 100 million people rely on Okta to connect to apps inside and outside of their organization knowing that their credentials are protected by robust security protocols. Login - LiveOps Inc. 10 Customer Service Tips for Agents to Keep in Mind, Liveops Agent Spotlight: Veronica, 2022 Agents Choice Award Winner, Yes, You Can Have Both Scale and Quality In Todays Customer Service Environment, How VirtualFlex can lower your total cost of ownership, 2023 Agent Trends: Tools for Your Business in the New Year, Meeting Customer Needs During Unplanned Natural Disasters for a Top Five National Insurance Company, Giving a Natural Gas Company a Better Forecast, Liveops Agent Spotlight: Marjorie, 2022 Agent of the Year. Over 20 years later, more than half a million independent contractors and the companies that use them have relied on Openforce as their trusted solution for rapid and compliant contractor onboarding, retention, and payment processing. Independent Contractor management Ditch the paperwork and endless manual tasks. Silicon Valley 203 Redwood Shores Parkway Suite 260 Redwood City, CA 94065 Our distributed workforce of highly motivated independent contractor agents is driven to deliver the best possible level of service with every call. Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. The customer service industry can be tough at times, so in order to attract and retain customers, its important to provide them with the best service and care. Find Out How & Apply . We understand the struggles of companies that utilize independent contractor workforces because weve experienced them first-hand. To find out more, read our Privacy Policy and Cookie Policy. My job is to equip our employees, he says, and to reduce friction: anything we can do to make their job easier, from a tech standpoint, we need to do it.. It means there are no open holes in our infrastructure., The IT team is no longer occupied with maintaining servers, running data centers, or answering endless password reset questions. By Veronicas pandemic story is unfortunately all too common. Set your own schedule to work around your life. Want to become a Liveops agent? Hello, Liveops. Reach out to us. If you are still unable to resolve the login problem, read the troubleshooting steps or report your issue. One where youre provided with free warm leads? Login to track your existing support requests. It was as simple as they said, adds Myers. Earning potential. Knowledge Base. Easily connect Okta with LiveOps On-Demand Contact Center or use any of our other 7,400+ pre-built integrations. The organization relies on Okta to provide streamlined, secure, and consistent access to all its appsensuring daily work can be done effectively anywhere, anytime, and on any device. OR Look in your activation email. Users see the Duo Security factor as a way to authenticate themselves when they sign in to Okta or access an Okta-protected app. This is critical, says Huckabay. I enjoy working with LiveOps because it allows me freedom to choose my work schedule. Our workforce is more experienced and more scalable than traditional call centers, transcending geographic limitations and typical work hours. 75-100% Average flex to unexpected events +2-3 Points above CSAT client goals, on average 25% Faster speed to proficiency 15+ Attack Protection. Not everyone will be as precious with your business as you are. Quickly assessing customer needs and providing sound solutions. You can actually enable a person to get to an application through the Okta platform. That included over 100 applications and over a petabyte of data., It was a bold and unusual move, and the impact on the company has been huge. Live Nation Entertainment (NYSE: LYV) is the worlds leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Sponsorship. *****Get the free guide HERE https://www.teacherdaesha.com/getting-started-. Learn More. Liveops is a recognized thought leader in the virtual contact center and customer service industries. Its a huge, huge advantage for us, says Myers. Flexibility. Submit an application for an available virtual contact center opportunity. Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership. Easy global collaboration. Its important we stay current with technology and provide our employees with the best tools in order to deliver on our mission to produce music, sell tickets and do sponsorships.. This means you can choose when, where, and how often to work! Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our VirtualFlex platform that includes exceptional talent, award-winning distance learning platforms and top-ranking security standards. You dont have to do anything else.. Simplifies onboarding an app for Okta provisioning where the app already has groups configured. If agents are expected to honor a certain numbers of commits then LiveOps responsibility should be to ensure that there is a steady call flow., Larry Ludwig may well be the poster child for why people recommend blogging as a side hustle. Autonomy. This field is for validation purposes and should be left unchanged. Agent Sign-In. He sees a role for Okta in all of it. Since you are self-employed, you are in control of your profits and losses. Okta is embracing this kind of hybrid environment with us, to make sure that we have the integration in a multi-cloud environment, he says. Find the opportunity that fits your skills and availability, then increase your potential with experience and great performance. We'd have had to build out a lot of infrastructure. LiveOps, meanwhile, requires you to pony up $25 to pay for your own background check, and get trained on your own time. I say this because you get paid per min of talk time so if you are not on a call they do not pay you not even if you say logged in and available you wont even get partial pay like working solutions does. Please review the Liveops basic technology requirements by clicking here, Learn about Liveops Enterprise Solutions Click Here . Join Liveops Nation and experience the freedom and autonomy of being self-employed! Forgot password? Want to give someone something unique this holiday season? Sound: Must have a sound card installed and be equipped with speakers or headphones. Reach out to us. As a self-employed 1099 Independent Contractor Agent providing virtual call center services to Liveops clients, you will be responsible for your own tax obligations. I wish there was some type of base pay. 401 (k) (Traditional and Roth) Employer Matching Opportunity Time Off. Become a part of Liveops Nation to network with other self-employed agents or business owners, find local meetups and participate in fun social contests. We use cookies to improve your experience on our website. Some client programs may require Independent Contractor Agents to provide services above-posted minimum standards to maintain eligibility. Collaboration tools are a huge part of us being successful, says Myers. Status. Customers sometimes need to speak with a live agent. Live Nation currently has about 15,000 internal employees using some 250-plus applications. Find top links about Liveops Nation Login along with social links, FAQs, and more. Group Linking Link Okta groups to existing groups in the application. Keep contractors happy with accurate payments on time, every time. As a Liveops Independent Contractor Agent, you have flexibility, autonomy and freedom to choose when and where to provide services. They were cumbersome, and the systems didnt work very well if you were off our network or on a mobile device. As a result, deploying new apps to employees was also a complex process. Live Nation saw an opportunity to increase employee productivity by streamlining access to their applications globaly. You are paid the the talk/email minute when working so your pay for each day will vary. The background check requires a $24.99 processing fee paid directly to our vendor. They are headquartered in Scottsdale, Arizona with offices in Redwood City CA, Portland OR, and Dayton OH. Our developer community is here for you. And unlike other potential identity management solutions, Okta could meet Live Nations 100% cloud mandate. All Topics Case study Contact center industry Contact center industry news Corporate Customer experience Distance learning Flexible workforce In the news . Its a complicated environment for a new employee to navigate simplified by Okta Lifecycle Management. Okta offered exactly what Live Nation needed. This includes listing Liveops as your employer on loan applications, government forms, or requests for employee-type benefits. Find ready-to-work contractors where and when you need them. Live Nation CIO David Huckabay shares how technology is critical for the global powerhouse. Best of Antivirus Software. Freedom. Username or Email Password. Improving Peoples Lives. The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned needs. Theres just so much built into the software that provides the firewalls needed to help ensure compliance. McAfee and Norton were almost a tie but by far the most popular amongst agents. And, no calls equals no pay. Find Out How & Apply . Help patients get the most out of treatment plans. Everyone else we spoke to claimed they were cloud-based but they weren't. Youll rest easy as the Openforce platform collects and stores contractor records in one, convenient place. Liveops works hard every day to make peoples lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Its why weve led the industry in virtual flex agent services for more than 20 years. Liveops SWA Array Overview This app integration supports Single Sign-On. You may also want to check out FlexJobs, which is a broad-based job site for remote positions. 100% Employer Paid Life Insurance Disability Plans Charitable Giving. You can also manage cookies in your browser settings. Empower agile workforces and high-performing IT teams with Workforce Identity Cloud. People start, they have great tools, they have great equipment, and they know what they're supposed to be doing. Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. Use your email address or username and password to sign into your WebCE learning center account. Its a good company depending on the project you are on. Privacy Policy Terms of Use Learn about Liveops Enterprise Solutions Click Here management. No problem. Also the hiring process is long and it's unpaid. A wide array of jobs -- many of them well-paid -- don't require a degree.. Developer Center. We didn't have to put in cumbersome infrastructure, and we were up and running with Okta in a matter of days. From professional services to documentation, all via the latest industry blogs, we've got you covered. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organizations needs. Liveops Nation Login. If you have not created a ticket yet then you would need to register or create a new ticket to begin. Love the flexibility of the jobs, but wish training was paid. Scottsdale, AZ 85257. To have an identity management solution that wasn't cloud-based really wouldn't work for us. https://join.liveops.com/work-from-home-call-center-jobs/ Unfortunately they dont pay a minimum per hour like other companies. Look in your Okta Welcome/Activation email (If you received one during your company's onboarding process). Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. Liveops is currently accepting applications in the following states: AK, AL,AZ,DE, FL, GA, IA, ID, IL, IN, KS, KY, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, PA, RI, SC, SD, TN, TX, VA, WV, WY, Some clients may require additional security measures and technology equipment, Liveops systems are not currently compatible with Mac or Chromebook. Liveops Nation - Virtual Call Center Community. If you choose to contract with Liveops to provide virtual contact center services, youll join a network of other self-employed individuals or business owners, and have access to a variety of client programs and opportunities. Learn more about how Liveops virtual contact center solutions can scale your business. Login here. LiveOps Review: LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators. Want to become a Liveops agent? Every new employee is provided with the device of their choosing, Mac or PC, along with immediate access to Live Nations best of breed applications. I don't mind the extra training if they had compensation for it. Support. Build a thriving work-at-home business providing customer service for top brands across a number of different industries. Everybody likes to hear way to go sometimes, which is how it works at Liveops. Theres a lot I love about working with Liveops but what I love most Joan found out about Liveops one day at the grocery store. Norton 360 with LifeLock helps keep your digital life safer. Application and Certification: Liveops path to becoming an Independent Contractor Agent: Complete an application to join Liveops Nation, which includes passing a background check. By giving agents the autonomy of being independent contractors, Liveops attracts and retains a flexible, nationwide network of experienced, reliable and motivated agents. Learn about Liveops Enterprise Solutions Click Here . Okta has the same vision we do, Okta is working with technology partners that fit with where we're going. For example, Live Nation currently uses one cloud provider; and Huckabay is in the process of implementing a second cloud. Submit ticket. Facilitating collaboration and communication with the best available solutions was another key goal. Copyright 2023 Liveops, Inc. All rights reserved. Documenting details of calls and customer interactions. But we were just relentless, and in one year we moved all of our workloads to the cloud. They have to be accessible, easy to use, secure, and platform agnostic. Click herefor technical info. Client opportunities may have additional requirements, including expanded client-specific certification. which is why weve been helping companies like yours for over 20 years. What:LiveOps promises to connect you with tech, health care, retail and insurance companies that need work-at-home customer service operators, Expected pay: 25 45 cents per minute (equivalent of $15 to $27 per hour). Login. But, the site does not guarantee that youll take calls during those hours. I wish there was some type of base pay. Browse case studies, customer service tips and other helpful resources for enterprises. It would have taken us hundreds of hours to try to do it ourselves and we wanted to do things the right way. The background check requires a $24.99 processing fee paid directly to our vendor. Companies across a variety of industries trust Liveops to provide virtual contact center services. We've been partnering with Liveops since 2010 for all our inbound needs. Copyright 2023 Liveops, Inc. All rights reserved. Okta enables our employees to get to their applications wherever they are and enables a mobile workforce., Once Live Nation decided to implement Okta as its identity solution, the company was able to deploy the software quickly. Welcome to Liveops Nation Liveops Nation is a community for virtual agents to interact, learn and grow to get the most out of their experience contracting with Liveops. Overwhelmed by administrative inefficiencies and expanding legal constraints, our team set out to build a solution that would help companies do it right. Copyright 2023 Okta. *As a self-employed independent contractor or business owner, you arent an employee, agent or representative of Liveops. Universal Login. Onboarding is also simpler: new employees now receive login credentials and access to all the tools they need on their first day on the job. You don't necessarily have calls every . Depending on call volume, utilization, incentives and how much you commit, hourly earnings could range from $12-$17 per hour. Learn more Tax Support Provide support to users of top tax software providers. But what good is making your own schedule if you cant get a schedule? Okta allows us to deploy those apps almost seamlesslywe can just push them out to people as and when they need them., Okta is accessible anywhere, from any deviceMac, PC, tablet, laptop, or mobile. Support. The integrations looked complex. To find out more, read our Privacy Policy and Cookie Policy. Live Nation rebranded Okta as Backstage Pass and rolled it out to its entire workforce within four months. Worker reviews of LiveOps fall into two categories people who love it for the flexibility; and people who hate it for the lack of reliable pay. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual call center and customer service solutions. . Modernize recruiting, onboarding, insurance and payment processes all in one easy-to-use platform. . Okta offered Live Nation the ability to streamline access to all of its apps and tools, facilitate remote and mobile work, and simplify onboarding. The sign-in URL is the web address you use in your desktop browser to access your company portal. Need to plan around other commitments? Were all looking at the same data one version of truth consolidated in a single repository. Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes. Its a huge volume of work, and thats why Live Nation provides its people with best of breed collaboration, communication, and productivity tools. I trust them and look forward to more cooperation and partnership in the future. Okta gives you a neutral, powerful and extensible platform that puts identity at the heart of your stack. If there are system issues, you will not get paid. Sign an Independent Contractor Agreement. When the unexpected happens, we can help you quickly add a virtual work force to maintain business continuity. Agent Sign-In When you become virtual contact center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. Creatively solving problems. We couldnt have done it without Openforce. You can also manage cookies in your browser settings. Remember me. We were getting rid of all of our on-premise servers and moving everything to the cloud, Myers reiterates. You can make money teaching it online. Have additional questions about applying? Sitting for free I might add., Side hustle success stories: Selling on Etsy, 5 New hustles good, promising and pretty bad. You may also receive performance-based pay or other incentives. By giving agents the autonomy of being independent contractors, Liveops attracts - and retains - a flexible, nationwide network of experienced, reliable and motivated agents. Passwordless. Qualify and onboard contractors in record time. Existing Duo Security enrollments. Were a people-powered business, working tirelessly on behalf of our entrepreneurial agents, dynamic enterprise clients, and dedicated employees. After all, says Myers, Okta is arguably the most successful application weve ever deployed. Login. I still love it., You make your own schedule. With Liveops' VirtualFlex platform, you don't pay for brick-and-mortar overhead. TMCF is the nation's largest organization exclusively representing the Black College Community. Liveops is a recognized thought leader in the virtual contact center and customer service industries. When you become virtual call center agent with Liveops, you join Liveops Nationa thriving community of thousands who help, encourage and support each other. It had to work on any device, including mobile phones, and it had to be entirely cloud-based. Login to know the status of the ticket. Community. Unlimited Flex Vacation New Parent Leave Protection. Programs have varying pay structures, but most programs pay for time spent talking on the phone and assisting callers. That syncs to Okta and then that person cannot access any applications.